The objective of the Trustees is to provide our members and their families with a retiree benefits program which supports their needs. As part of our continuous efforts to improve and enhance the services we offer to our members, we have carefully evaluated the capabilities of several benefit administrators before selecting our new provider. The change allows us to leverage the expertise and technology of an industry leader in the benefits field to better meet your needs.
Effective April 1, 2025, Ellement Consulting Group (“Ellement”) will begin administrating the Retiree Health and Dental Plan.
Yes, Coughlin transferred your information to Ellement. Privacy and data security is of utmost priority for both Coughlin and Ellement. Both providers followed strict protocols to secure your personal and policy information.
Yes. All eligible dependents under your coverage will remain unchanged and fully intact following the transition.
There is nothing for you to do as part of the transition. If you change of address or coverage in the future, please contact Ellement at 343-305-5305, toll-free at 1-855-906-0260 or by email at ncbaa@ellement.ca.
Booklets are currently being updated by Sun Life. Copies will be available electronically by contacting Ellement and will also be available on the portals and the website.
You will have access to dedicated platforms online platforms:
No. Sun Life will continue to pay your claims by the same method as previously.
There are no changes to the benefits provided by Sun Life.
Absolutely! Ellement’s Ottawa office is located at 1150 Cyrville Road and their team members are available to meet with members in person to answer questions about their benefits and/or pension.
Before going to their office, we ask that members schedule an appointment in advance so they can prepare themselves and use your time most efficiently.
Feel free to reach out to Ellement’s dedicated customer support team for any questions or assistance you may need. They are here to help you navigate through this transition smoothly.
See all our contact details, or book an appointment if you have questions about your benefits.
